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Privacy Policy

RigCables (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit RigCables.com (the “Site”). This policy applies to U.S. visitors only.

If you do not agree with the terms of this Privacy Policy, please discontinue use of the Site.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide

  • Account & Checkout Information: Name, email address, phone number, shipping/billing address.

  • Email Newsletter Signup: When you opt in to receive emails from us.

  • Customer Support: Information you provide when you contact us.

We do NOT store or have access to your full payment card numbers. All payments are processed securely through third-party payment processors.

B. Automatically Collected Information

When you visit RigCables.com, we automatically collect certain information, including:

  • Cookies and similar technologies

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Referring websites

This information is used for analytics, site performance, and personalization.

C. Third-Party Tracking & Analytics

We use third-party services such as:

  • Google Analytics

  • Advertising pixels (e.g., Google Ads, Facebook/Meta)

These services may track your activity across our site and others, using cookies or tracking technologies.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Communicate with you about purchases

  • Send marketing and promotional emails (if you opt in)

  • Improve our website, products, and user experience

  • Detect and prevent fraud

  • Analyze usage of our site

  • Comply with legal obligations

You may opt out of marketing emails at any time using the “unsubscribe” link.

3. Sharing Your Information

We may share your information with trusted partners, including:

  • Payment processors (we never store your payment information)

  • Shipping carriers

  • Email marketing platforms

  • Analytics and advertising partners

  • Website hosting providers

We do not sell your personal information.

We may also disclose information if required by law or to protect our rights.

4. Cookies

RigCables.com uses cookies and similar technologies to:

  • Remember your preferences

  • Maintain your shopping cart

  • Improve site performance

  • Enable analytics

  • Support advertising and remarketing

You can control cookies through your browser settings, though disabling them may impact site functionality.

5. Data Retention

We retain your information for as long as necessary to:

  • Complete purchases

  • Maintain your account

  • Comply with legal obligations

  • Support business operations

Marketing email data is retained until you unsubscribe.

6. Security

We use industry-standard security measures to protect your information, including encryption, secure hosting, and restricted access. However, no transmission of data over the internet is 100% secure.

7. Your Choices

You may:

  • Opt out of marketing emails at any time

  • Disable cookies in your browser

  • Request access or deletion of personal information we hold about you

  • Update or correct your account information

To make a request, contact us at: support@rigcables.com

8. Children’s Privacy

RigCables.com is not intended for children under 13. We do not knowingly collect information from children.

9. Third-Party Links

Our site may contain links to external sites. We are not responsible for the content or privacy practices of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy, you may contact us:

RigCables
Email: dave@rigcables.com
Website: https://www.rigcables.com

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